Support
Help with MedicOS
We read everything that comes in.
If a protocol looks wrong, tell us straight away.
Email support@medicosems.com with
the protocol number and what you saw. A dose or a step that does not match
the county document is the most serious thing that can go wrong here and it
is treated that way.
In the meantime, follow your agency’s official protocol document. It is the controlling source, not this app.
In the meantime, follow your agency’s official protocol document. It is the controlling source, not this app.
Common questions
Does it work without a signal?
Yes. The iOS app carries the whole document inside it. On the
web, open the app once with a connection and it keeps working offline.
Do I need an account to read protocols?
No. The iOS app has a “Not now” button on the
registration screen that opens the protocols straight away.
Are the protocols current?
The county source is checked automatically every day. The
revision date and the date last checked are shown in the app.
Where is the Career Hub in the app?
The Hub button opens it in your browser. It needs an account
and a connection, so it is not part of the offline app.
How do I delete my account?
Career Hub → Settings. For a protocol registration,
email us with the name and agency you used.
Contact
- Anything at all: support@medicosems.com
- Privacy and deletion: privacy@medicosems.com
When reporting a problem it helps to know the protocol number, your device, and whether you were using the app or the website.
More
- Privacy policy
- Security — how to report a vulnerability
Independent platform
Independent EMS reference platform. NOT affiliated with or endorsed by County EMS or the California EMS Authority. Official agency protocols remain the controlling source.